Terms of Service

Last updated: 23 August 2026

1. Who these Terms are with

These Terms of Service (“Terms”) are entered into between you (the “Customer”, “you”) and Faris Alanezi trading as In-Vora, an individual sole trader based in Victoria, Australia (“In-Vora”, “we”, “us”). In-Vora is operated by an individual sole trader and is not incorporated as a proprietary limited company; the operator has not registered an Australian Business Number (ABN) and is not registered for GST.

By creating an account, using the service, or clicking to accept these Terms, you agree to them. If you do not agree, do not use the service.

2. What In-Vora is (and is not)

In-Vora is invoicing and business-administration software for sole traders and small businesses. It helps you record clients, produce quotes and invoices, record payments, and keep a running view of amounts owed to you.

In-Vora is not an accountant, bookkeeper, tax agent, or legal adviser and does not provide accounting, tax, or legal advice. Amounts, totals, tax figures, and any “Tax Invoice” heading that appears on documents you generate are calculated from information you enter and settings you configure (including your own ABN and GST registration status). You are responsible for entering correct business, tax, and customer information and for meeting any legal obligation that applies to your business, including tax-invoice content requirements under Australian law.

3. Eligibility

To use In-Vora you must be at least 18 years old, or a person legally authorised to enter into these Terms on behalf of a business. If you are using In-Vora on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

4. Your account

You are responsible for keeping your password confidential and for all activity that occurs on your account. Passwords are stored only in hashed form and cannot be recovered by us; if you lose access, use the password-reset flow. Do not share your credentials with anyone you would not trust with your invoices and client data.

You must notify us promptly if you believe your account has been accessed without your authorisation.

5. Acceptable use

You agree that you will not:

• use In-Vora to invoice for goods or services that are illegal in your jurisdiction;
• use In-Vora to send unsolicited bulk email (spam) or to impersonate another person or business;
• attempt to probe, penetration-test, or otherwise interfere with the security or integrity of the service without prior written permission;
• reverse engineer, decompile, or attempt to extract the source code of the service, except to the extent that this restriction is prohibited by law; or
• use the service to store or transmit material that is unlawful, defamatory, or violates the rights of others.

We may suspend or terminate accounts that violate this section, or that we reasonably suspect are being used to harm the service or other users.

6. Plans, pricing, subscriptions, and taxes

In-Vora is offered on a Free plan and one or more paid subscription plans. The features and limits of each plan are as described in the app at the time you sign up or upgrade. Paid plans bill in advance for the period stated at signup (monthly unless otherwise indicated) through our payment processor. The processor (see the Privacy Policy) handles your payment information; we do not store your full card number.

Because the operator is not registered for GST, prices are not stated as GST-inclusive and no GST is charged by In-Vora on subscription fees. This is separate from the GST that you may charge your own customers through invoices you produce in In-Vora, which depends on your own GST-registration status as configured in your business settings.

Prices may change; we will give reasonable notice before any change takes effect for your next renewal.

7. Cancellation and refunds

You can cancel your paid subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current paid billing period, and you will continue to have paid-plan access until that date. After that date your account reverts to the Free plan; your business data remains intact and accessible on the Free plan (subject to any Free-plan limits).

We do not offer refunds for change of mind and paid subscription fees are not prorated on cancellation. This clause does not limit any refund, remedy, or other right that cannot legally be excluded, restricted, or modified under applicable consumer law, including the Australian Consumer Law.

8. Failed payments

If a renewal payment fails, our payment processor will typically retry the charge over a short grace period. During that time your paid-plan access is preserved. If the payment continues to fail, your account will revert to the Free plan until you update your payment method. Your business data remains intact.

9. Availability and “as is”

We will use reasonable efforts to keep In-Vora available, but the service is provided on an “as is” and “as available” basis. We do not commit to a specific uptime or a guaranteed response time for support requests. Support is provided on a best-effort basis by email at the contact address in section 15 and there is no uptime or response-time service-level agreement (SLA).

You are responsible for downloading and keeping copies of invoices, quotes, and other records you need for your own tax and legal purposes.

10. Your content and your rights

You retain ownership of the business data you enter into In-Vora, including your clients, quotes, invoices, and uploaded assets such as a business logo. You grant us a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the service to you.

We do not sell your business data or your customer data, and we do not use the content of your invoices, quotes, or clients for advertising or model-training purposes.

11. Termination

You may delete your account at any time from Settings → Account. Deletion is permanent for live data and is described in more detail in the Privacy Policy. We may suspend or terminate your account if you materially breach these Terms or if we are required to do so by law.

12. Warranties and consumer rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other statute which cannot be excluded, restricted, or modified. To the extent In-Vora is entitled to do so, other implied warranties are excluded.

13. Limitation of liability

To the maximum extent permitted by law, and subject to section 12:

• we are not liable for any indirect, incidental, consequential, or special loss, including loss of revenue, loss of profit, loss of business opportunity, or loss of data; and
• our total aggregate liability arising out of or in connection with these Terms or your use of the service is limited to the total subscription fees you paid to In-Vora in the twelve (12) months immediately before the event giving rise to the liability.

Where the Australian Consumer Law or another statute implies a guarantee that cannot be excluded and permits us to limit our liability for its breach, our liability is limited, at our option, to re-supplying the affected service or paying the cost of having the affected service re-supplied.

14. Governing law and dispute resolution

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts of appeal from them. Before commencing court proceedings, the parties agree to attempt in good faith to resolve any dispute by written notice to the contact details in section 15 and reasonable negotiation.

15. Contact and notices

The operator’s designated contact for questions about these Terms and for any notice the Customer wishes to send to In-Vora is:

• Contact email: support@in-vora.com

The operator does not currently maintain a separate postal address for the receipt of legal notices. Notices to In-Vora should therefore be sent to the contact email above. Notices from In-Vora to the Customer will be sent to the email address associated with the Customer’s account, and by using the service the Customer consents to receiving notices from In-Vora by that means. This clause describes how the parties have agreed to communicate; it does not represent that email is a form of service that satisfies any particular statutory or court-imposed requirement, and nothing in this clause limits any right a party has to serve notice by another means permitted by law.

16. Changes to these Terms

We may update these Terms from time to time. If we make a change that we consider material, we will notify you by email or in-app notice before the change takes effect for you. Continued use of the service after the effective date of a change constitutes acceptance of the updated Terms.

17. Miscellaneous

If any part of these Terms is held to be unenforceable, the remainder continues in force. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign our rights and obligations to a successor to our business.